These terms and conditions apply to the use of this website. By accessing and ordering from this website you agree to be bound by the terms set out below. Any contract formed between ourselves shall be governed by Scottish Law and any disputes that arise will be resolved exclusively in the Courts of Scotland. The website is owned, operated and managed by Circinn (Scotland) Ltd (also referred to as Circinn, us, we, our) with registered details: Circinn (Scotland) Ltd. 11 Midmar Place Broughty Ferry Dundee Angus DD5 3GQ We advise you to read these terms and conditions prior to making a purchase.
CONTENT AND AMENDMENTS
We take care and time to try and ensure our website is as accurate as possible, both in terms of prices displayed and description of products and services. All measurements displayed are approximate and any errors will be wholly unintentional. Orders will only be accepted should there be no material errors. We take no responsibility for colours of products not matching the colour displayed on your monitor as this depends entirely on the colour reproduction and capabilities of your screen. We may make changes to the website at any time without notice or warning, including:
- Changes to these terms and conditions
- Changes to promotions, offers and discounts
- Changes to content and product information
- Temporary or permanent withdrawal of the website
Prices displayed are in Pounds Sterling. Where Sale prices are quoted, the normal price will have applied either online or in-store for at least 28 consecutive days in the last six months. Whilst we endeavour to ensure all prices are correct at time of publication, we reserve the right to reject an order should there have been a material error in the price advertised at time of order.
PLACING YOUR ORDER
In most cases, our pieces are made to order. Once you have completed your online purchase, your job will go in our workshop queue. This typically takes 2-3 weeks, depending on the time of year. We will send an email confirmation containing details of your order, and the expected date of dispatch. This confirmation does not act as acceptance of your order as this is subject to the following:
- The information and pricing being accurate
- Fraud and identity checks being passed (for which we use 3rd party services)
- Payment being authorised
Subject to the above, we will dispatch your order and send an email confirmation to let you know it’s on its way. It is at this point that a contract will exist under these terms and conditions.
At time of ordering, we will pass your details on to either Stripe or Paypal for authorisation and payment. Your account will be charged at point of sale. Any payment information you save will be saved by the payment gateway. Circinn will not maintain a copy of your payment information.
We deliver to Great Britain, Northern Ireland and Republic of Ireland addresses free of charge. Orders outside of these areas will be quoted at checkout. At the time of ordering you will be advised of an approximate delivery estimate. Every effort is made to meet this delivery time although on rare occasions we may be unable to deliver your order within the advertised timeframe. Should this happen we will notify you of the delay and offer a revised delivery estimate. Delivery times may also be affected by circumstances beyond our control. Where a delivery time is quoted in days, this refers to ‘working days’ defined as Monday to Friday (excluding bank holidays) when ordering before 1pm. If you decide to return your full order for a refund, any delivery charges paid will only be reimbursed if the item has been misrepresented by us or is damaged/faulty. It should be noted that earrings, for hygiene reasons, cannot be returned and refunded unless the item has been misrepresented by us or is damaged/faulty. The only exception to this is if you have paid for Next Day Delivery and we have failed to meet the promised delivery date.
OUR GUARANTEE TO YOU
We believe that all of our products are of the highest quality and will guarantee everything against manufacturing defects. It should be noted that all pieces are hand finished, leading to an individual look for every item. Please be advised that if you have your item altered, repaired, or adjusted by another jeweller or company, then this will invalidate your guarantee and render it void. To protect the guarantee, all work must be carried out by Circinn (or a third party company working on behalf of Circinn).
BUY WITH CONFIDENCE
We’re certain that you’ll love your purchase but, on the rare occasion that it’s not right, we’ll be more than happy to offer a refund or exchange. Simply return the unworn item to us in its original packaging and with all relevant receipts and documentation within 10 working days of delivery. This offer does not include personalised items or special orders (see below) and does not affect your statutory rights. For all items purchased online and delivered within the United Kingdom and Northern Ireland, you will be required to post the item back to us To return your item by post from within the United Kingdom and Northern Ireland, please follow these easy steps:
- Contact us at [email protected] to inform us of your desire to refund or exchange the item, and to receive a returns form.
- Package your item up, ensuring the completed returns form is included in the parcel and the returns label is displayed clearly on the outside of the parcel.
- Take the item to the Post Office and ask for proof of postage. Photograph and send this proof to [email protected].
Please allow 10 days for your return to be processed. If you requested a refund, it will be applied to the original card used to place your order. In the case of faulty or misrepresented items, return postage will be refunded along with the item cost. In all other cases, return postage will be at the customer’s expense.
We are unable to offer exchanges or refunds on bespoke items or special orders. This means that we cannot provide refunds or exchanges on items that have been specially designed for you, items that have been altered or personalised in any way, and products that are not normally stocked by Circinn but have been ordered specially at your request. Bespoke or specially ordered products may only be returned if the goods are faulty or were supplied incorrectly. This does not affect your statutory rights.
COPYRIGHT & INTELLECTUAL PROPERTY
All website content, copyright, trademark and other intellectual property rights available when using this website shall remain the property of Circinn (Scotland) Ltd or its suppliers. Permission is given to all purchasers to electronically copy and print sections of this site for personal non-commercial use only and for the sole purpose of using this website. Any other use, without the written permission of Circinn (Scotland) Ltd, is strictly prohibited.
PRIVACY & SECURITY
To view the full policy click here.