|Protecting Your Privacy|
|At Circinn, we are committed to protecting the privacy and security of our customers and site visitors. This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.
If you have any questions about how we Protect Your Privacy, you can contact us via email us at [email protected]
For all our services, the data controller (the company that’s responsible for your privacy) is Circinn.
• We will only use your data to improve your experience with Circinn.
|The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:|
|We can collect and process your data with your consent in certain situations. For example, when you tick a box to subscribe to our email newsletters.
When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.
|Your personal data can be collected to comply with our contractual obligations. For example,the details we collect during the registration process like address details means we can deliver your purchase by passing this information to our couriers.|
|If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity to law enforcement.|
|We also require your data in line with our legitimate interests which might be reasonably expected as part of running our business and which does not materially impact on your rights, freedom or interests. An example of this could be when we use your purchase history to send you or make personalised offers.
We also combine the shopping history of different customers to identify trends, develop our services and product range and ensure we offer a personalised shopping experience.
|What personal data do we collect and how do we use it?|
|How we use this data
|Send you service messages by text or e-mail, such as order updates||We collect this data in order to perform a contract with you (so we can give you order updates and let you know when it has been despatched).|
|Showing you Circinn-Studio.com adverts as you browse the web||So you can see our latest products and deals including offers based on your previous shopping history. We’ll do this on the basis of our legitimate business interests.|
This means your card’s security/CVV code.
We do not store this information.
|Fraud prevention and detection||To prevent and detect fraud against either you or Circinn.|
Includes what you have said to us over…
phone, live chat, email, social media and our onsite help.
|Train our staff||We use the data collected to train our staff and to improve our customer service offering.|
Includes what you have bought and
items you have saved in baskets.
|To fulfil your order||We’ve got to do this to perform our contract with you.|
|Information about your devices (phone, tablet, computer) and how you use our website
The information you give us when you browse our site or use our app, including your IP address and device type and, your location data, as well as how you use our website.
|Finding out what you, and other customers, like||To ensure we are giving you what you want, and to stay ahead of the competition and offer you a more personalised shopping experience. We’ll do this on the basis of our legitimate business interests.|
|Protect our website||To prevent and detect fraud against either you or Circinn, and to meet our legal obligations about looking after your data|
|To provide product recommendations||To recommend products based on your browsing and shopping behaviour. We’ll do this on the basis of our legitimate business interests.|
|Your responses to competitions, surveys and feedback requests.||Competition requirements||Administer any of our prize draws or competitions which you enter, based on your consent given at the time of entering.|
|Your rights on your personal data|
|You have the right to request:|
|• Access to the personal data we hold about you.
• The correction of your personal data when incorrect, out of date or incomplete.
• For example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end (such as the end of a warranty).
• That we stop using your personal data for direct marketing (either through specific channels, or all channels).
• That we stop any consent-based processing of your personal data after you withdraw that consent.
You have the right to request a copy of any information about you that Circinn holds at any time, and also to have that information corrected if it is inaccurate. To ask for your information, simply visit https://www.circinn.com/gdpr-information-request/ or email [email protected] To ask for your information to be amended, please update your online account, or email us.
|If we choose not to action your request we will explain to you the reasons for our refusal.|
|Your right to withdraw consent|
|Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.|
|Where we rely on our legitimate interest|
|In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.|
|You have the right to stop the use of your personal data for direct marketing activity through all channels. We must always comply with your request.|
|Checking your identity|
|To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice.|
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|How to Contact us|
Please contact our customer service team if…
• You have any questions or feedback about this notice
• You would like us to stop using your information
• You want to exercise any of your rights as set out above, or have a complaint.
Click here for our contact details.
You can also contact our privacy team by dropping us a line at [email protected]
Or if you’d like to, you can write to us at:
Circinn (Scotland) Ltd.